Ng99 Privacy Policy — How Your Information Is Protected

Certain personal information is collected in order to provide services on the ng99 platform. Data collection falls into three main categories — information you provide directly, information collected automatically, and information received from third parties.

Information Provided Directly: At registration, your name, mobile number, date of birth, and payment details are collected. A photo of your national ID or passport and a selfie are required for KYC verification.

Automatically Collected Information: While you use ng99, your IP address, device type, browser details, login times, and gaming activity logs are recorded automatically.

Ng99 uses your personal information only for defined purposes. No data is used for unrelated reasons. The primary use cases are outlined below:

• Account Management: For login, password reset, and account protection.
• Payment Processing: To ensure deposits and withdrawals are completed securely.
• Customer Support: Your information is used to resolve issues quickly.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: Anonymous statistics used to improve the gaming experience.
• Promotional Communications: Promotional and bonus messages are only sent with your consent.

Ng99 never sells or rents your personal information. However, limited data sharing may be necessary in the following circumstances:

• Payment Partners: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to process transactions. They operate under their own privacy policies.
• Legal Obligations: Data may be disclosed under a valid legal order from Bangladeshi or international authorities.
• Anti-Fraud Authority: Regulatory authorities may be provided with relevant information in cases of suspected activity.
• Technology Service Providers: Technology partners involved in server hosting or security services are bound by strict confidentiality agreements.

Any information shared is limited to the minimum necessary, and third parties are not permitted to use it for any other purpose.

The ng99 website and app use cookies and similar tracking technologies to enhance your browsing experience and maintain service quality.

• Essential Cookies: To maintain login sessions and site security — the site cannot function properly without these.
• Functional Cookies: To remember your preferences, such as language and display settings.
• Analytics Cookies: To understand which parts of the site are most used, on a fully anonymous basis.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Ng99 does not retain your data indefinitely. A specific retention period is defined for each category of information:

• Active Account Data: Retained for as long as your account remains active.
• Financial Transaction Records: Retained for 5 years in accordance with Bangladesh financial regulations.
• KYC Documents: May be retained for up to 5 years after account closure for legal compliance.
• Customer Support Contact: 2 years from the date of last contact.
• Security Log: Up to 1 year, after which it is automatically deleted.
• Gaming History: Retained for 2 years for dispute resolution purposes.

Once the retention period has passed, data is securely deleted or anonymized so that identification is no longer possible.

Ng99 believes you have full ownership of your personal data. In line with international privacy standards, you are entitled to the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that data usage be restricted in specific circumstances.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to certain types of data processing.

Ng99 is a platform exclusively for users aged 18 and above. We never knowingly collect personal information from anyone under the age of 18.

Age is verified at registration, and date of birth is re-confirmed during the KYC process. If we discover that information has been collected from a minor, it will be deleted immediately and the account will be closed.

• Parental Responsibility — Make sure minors cannot access devices in your home.
• If you notice anything suspicious, report it to support immediately.

Ng99 uses industry-leading technology to keep your data secure. Our security framework includes:

• AES-256 Encryption: All stored data is protected with military-grade encryption.
• TLS 1.3 Protocol: Latest TLS protocol used for all data transmission.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Real-Time Monitoring: Automated systems monitor for suspicious activity 24/7.
• Regular Security Audits: Regular penetration tests are conducted by independent security experts.
• Data Backup: Regular encrypted backups stored on separate servers.

That said, no system is 100% impenetrable. In the event of a security breach, we will notify affected users as quickly as possible and take immediate steps to resolve the issue.

Ng99 reserves the right to update this privacy policy, in part or in full, as needed. Changes may be driven by legal requirements, adoption of new technologies, or expansion of services.

• For significant changes, a notice will be posted on the site homepage at least 30 days in advance.
• Notification will also be sent via registered email or SMS.
• The date of each version will be noted at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• You have the right to close your account if you do not agree to the updated policy.

Previous versions are kept in our archive and can be provided upon request through support.

For any questions, concerns, or complaints regarding this privacy policy, please reach out to our privacy team. We are always here to help and committed to resolving your concerns.

• Email: [email protected] (response within 72 hours)
• Live Chat: Speak directly with our support team on the platform.
• Complaints Process: Contact support first. If the issue remains unresolved, write to our Data Protection Officer.

Ng99 is committed to protecting your privacy at all times. Stay with us and enjoy gaming with peace of mind.